Voice Chat: Settings and Troubleshooting

Your microphone volume may be boosted or turned up to the maximum. Check the system settings for your microphone and lower its volume if necessary.

In some cases, problems with loudness and distortion issues can be solved by turning off the microphone boost. To do that:

1. Open the "Windows sound control" panel.
2. Make sure that the "Advanced Settings" option is selected in the "Options" menu.
3. Select "Properties" in the "Options" menu, then select "Recording."
4. Make sure the "Show Microphone" option is enabled, and click "Apply."
5. Under the microphone volume slider, you'll see the "Advanced" button. Click on it and turn off the microphone boost in the window that opens.

By default, voice chat uses UDP ports 12000–29999, 5060, 5062, 3478, 3479.

To test a microphone, perform the following steps:

1. Make sure your microphone is connected to your PC.
2. Select Start > Settings > System > Sound.
3. In Input, make sure that the microphone you want to use is set.
4. In Input settings, look at Input volume and make sure that the microphone is not muted, and the volume level is high enough.
5. Additionally, go to Test your microphone option, select Start test and perform testing.

This error usually means that your computer is not online, or that your network connection has dropped and subsequently been re-established. To fix the problem, you need to restart the game.

Sometimes voice chat freezes after a network connection has dropped / been re-established (e.g. when switching between wireless networks). To fix the problem, exit the game, confirm a functioning network connection, and then restart.

This error usually means that your computer is not online, or that your network connection has dropped and subsequently been re-established. To fix the problem, you need to restart the game.

Sometimes voice chat freezes after a network connection has dropped / been re-established (e.g. when switching between wireless networks). To fix the problem, exit the game, confirm a functioning network connection, and then restart.

Poor audio quality can be caused by a low Internet connection speed or a slow processor (CPU). Run the Task Manager to check how busy your computer's resources are (for example, the processor load should be significantly lower than 100%).

1. Make sure you press the voice chat button (usually "O").
2. Check the input/output serviceability.
3. Make sure that your microphone and headset are plugged into the appropriate inputs.
4. Make sure that the sound is not muted or minimized. If this doesn't help, check the system sound settings and make sure that the sound is not muted or minimized.
5. Consider disabling your firewall. If this helps, open the following ports in the firewall:
   * Incoming UDP: 5060, 5062, 3478.
   * Outgoing TCP: 80 and 443.
   * Universal UDP: 12000–17000.