The DxDiag is a report about your computers specification; it allows us to see your hardware and driver dates clearly, which will help us investigate your issue more thoroughly.
To create a DxDiag file, please perform the following actions:
- Click "Start" or pres "Windows key + R"
- Type "dxdiag" and press "OK"
- In the new window, choose "Save all information"
- After you've saved the file, attach it to your ticket.