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Restoring Access via Mobile Phone

To recover the password this way, the account must be linked to a phone number, and you must have access to this number.

  1. Follow the link. The sign-in window opens.
  2. Tap Reset.
  3. Enter the email address to the account. 
  4. An SMS with an activation code will be sent to the phone number linked to your account. Enter the code in the corresponding field and tap Activate.
  5. Enter the new password, confirm it, and tap Change.
  6. Password successfully changed!
  7. A message confirming that the password has been successfully changed will be sent to the email address and mobile phone number to which the account is linked.

If you don't have access to the linked number, follow the instructions in this dedicated article.

If the account was not linked to the phone number, restore the password via e-mail: see the instructions.

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