You are unable to pause your Premium time once you have purchased it. Premium Account time runs automatically and we are unable to pause or otherwise suspend it for you. Premium time continues to run even if you are not logged in to your account, for example due to holidays, inactivity, or a ban.
To sum up:
- The Premium Account timer starts as soon as Premium is added.
- Premium Account time cannot be stopped or suspended by Player Support for any reason, such as inactivity, a ban etc., and will continue ticking 24/7.
- In case of game server disruptions, compensation will be automatically given to all eligible accounts.
Player Support does not compensate Premium Account loss. Exceptions might apply (e.g., chargeback resolution).