How do I request a refund?
Purchases can be refunded when the associated in-game items remain unused. Should this be the case, contact our Player Support team.
Have the following information ready:
- Payment method: Paypal, Credit Card, Bank Transfer, …
- Date and time of the purchase
- Name of the purchased item
- Amount or price
- Currency
- Order Number on the purchase confirmation email. Example: c4e9ba14cf3011e5834f38eaa78b2fac
- Proof of purchase: a screenshot of your bank account, credit card or retailer confirming you were charged
Disclaimer
- Steam DLC purchases are non-refundable
How do I request a transfer?
Transfers are an exception, applicable to non-refundable payment methods, where our team is unable to process a refund. In these cases, we will be open to exploring the transfer of an in-game item, or its equivalent in value, from one account to another. Contact our Player Support team for help.
Have the following information ready:
- Payment method: Paysafecard, Phone, Terminal, etc.
- Date and time of the purchase
- Name of the purchased item
- Amount or price
- Currency
- Order Number as seen on the purchase confirmation email. Example: c4e9ba14cf3011e5834f38eaa78b2fac
- Proof of purchase: a screenshot from the payment receipt or purchase ticket
Non-refundable payments list:
- Phone
- PaySafecard
- Example: Qiwi, DineroMail, etc.
- …
Armory
Purchases through the Armory can be refunded when no more than one (1) battle is played with the ship.
- Used coupons cannot be restored.
- Event-related currency may be refunded for its equivalent value in credits.