World of Tanks
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WoT - Common Problems and Solutions

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My account was hacked

Please check this article.

The game did not work correctly after installing an update

Please make sure your system is meeting the Minimum Requirements. You may also try to reinstall the game.

Should the issue persist, Submit a Ticket including:

I don’t want to download the update because of the large size of the game client

WoT in SD takes 16 GB of Free Space on Hard Drive.

To free up Disk Space:

  • Please delete all the files inside the Updates folder. Default: C:\Games\World_of_Tanks\Updates
  • Please check this Microsoft Windows article.

I could not play comfortably because of technical issues in the game

Please make sure your system is meeting the Minimum Requirements. You may also try to reinstall the game.

Should the issue persist, Submit a Ticket including:

I don’t have enough space on my laptop/desktop PC to install the update

WoT in SD takes 16 GB of Free Space on Hard Drive.

To free up Disk Space:

  • Please delete all the files inside the Updates folder. Default: C:\Games\World_of_Tanks\Updates
  • Please check this Microsoft Windows article.

I could not download/install a game update

Please check this article and make sure all is fine with your connection.

Should the issue persist, Submit a Ticket including:

  • WoTLauncher.log
  • WoTLauncher.cfg

Default location: C:\Games\World_of_Tanks

I am reinstalling the game because of mod problems

Download link.

Should the issue persist, Submit a Ticket including:

Unwelcome results can occur when using mods.

I am reinstalling the game for other reasons

Some issues may not require a game reinstall.

You may Submit a Ticket explaining the problem you have to Support. Please include a WGCheck report.

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