World of Tanks
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How to create a WGCheck report

WGCheck is a tool that checks the game files integrity and generates a technical report about your computer and connection: DxDiag report, active processes, installed applications and Network Diagnostics. This technical report will help Player Support to help you out.

How to create a WGCheck report

  1. Download WGCheck.
  2. Extract WGCheck.exe from the zip file and place it in a folder of your choice (for example, Desktop), and launch it.
  3. During the first launch, WGcheck will search for Wargaming Universe game clients on your computer. Found games will be displayed as tabs:
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    • Should a specific game not be found, you will have to add it manually. Press the tab ADD GAME and find, for example, WorldOfTanks.exe:
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  4. Select the game you have issues with. World of Tanks will be used in this example:
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    • Should you use more than one game client, select the specific client to check:
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    • Enable crash dump reports.
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      Only available in some of our games.

  5. Check both Add game client to the firewall exceptions and Extended network diagnostics (optional) and press Check:
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  6. The progress bar will display the checking status:
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  7. Should damaged files be found, a recovery option will appear. Press Recovery to fix the issue.

    This will initiate the download and recovery of damaged files.

  8. After the checking process is complete, press Report.
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  9. The results will be displayed. Press Go to report.
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  10. A new window to the game folder opens. You can find the report in there.
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    • Should the game crash after Dump generation was enabled, a crash report will be generated insidea the folder named Reports.
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  11. Attach the report/s in your ticket to Player Support.

    Crash dumps can exceed attachment limits. You may use Google Drive, or any other free online storage service, and share the download link.

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