Protection for Minors and Parental Controls

*Please note that currently parental controls apply only to EU/EEA, U.K., and Switzerland residents.

Setting up parental controls

To set up parental controls, your child must add your email address during their registration process or, if your child has already registered a Wargaming account, they must add your email address via their Account Management page. You will then receive an email to log in to your Parental Controls Dashboard and set up the controls for your child’s account. Alternatively, you can access the Parental Controls Dashboard via the Parental Portal, located in the footer of Wargaming websites.

If you are experiencing any issues with your Parental Controls Dashboard or any of the settings/controls, please contact our Player Support team immediately here. 

Play Time Limits

You can set time limits for how long your child can play our games on a daily or weekly basis. You can also set custom schedules. When play time runs out, your child will not be able to access or continue playing our games. To set up play time limits, please log in to your Wargaming Parental Controls Dashboard and adjust your child’s play time schedule accordingly. Your child will be notified regarding your play time adjustments.

Payments and Spending Limits

In the Parental Controls Dashboard, you can enable or disable payments that your child can make. If payments are allowed, you can also set a spending limit.

The payments and spending limits you set in our Parental Controls Dashboard apply only to purchases handled by Wargaming. To prevent any purchases on other devices or game platforms, please set parental controls on those platforms as well.

Reports

You can obtain a report with information about your child's game play activities and purchases by email on a weekly or monthly basis. To do so, log in to your Wargaming Parental Controls Dashboard and make the appropriate selection.

Chats

If your child is under 16, certain chat features in some Wargaming games may be restricted. Please also review parental controls and settings on the other devices or game platforms to ensure that the social settings for your child are configured according to your preferences.

Profile settings

By default, your child under 16 years old will not receive any personalized content from us, such as marketing messages, offers, or news.

Content Moderation

We employ a combination of technologies and human moderators to monitor user-generated content. This approach helps detect and swiftly remove inappropriate or harmful content that could negatively impact our users, and particularly children. We enforce our EULA in circumstances where someone violates our Code of Conduct or other terms and conditions (read more about our Code of Conduct in section 12 of our End User License Agreement).

Reporting Mechanisms

We have developed a reporting tool to enable your child to flag inappropriate content quickly. Our Player Support team and human moderators prioritize these reports to ensure timely investigation and removal of inappropriate or harmful content or material. Please read here how you or your child can report inappropriate or harmful content.

Personal Data

Your child has a number of data protection rights that they can use at any time through their Account Management page, including downloading a copy of their personal data and deleting their account.

For more information about how we process and use your child’s personal data, please read our Wargaming Privacy Policy, Wargaming Children Privacy Summary, and Wargaming Parental Privacy Summary.

Updates to Protection of Minors and Parental Controls

We will post all updates regarding protection for minors and our parental controls here. Therefore, please visit this page regularly. If you have any questions, ideas, or concerns, please contact our Player Support team here.