World of Tanks
Player Support
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All about Gifts

How to Send a Gift

  1. After logging in, go to the Premium Shop.
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  2. Select a game and a product of your choice.
  3. In Purchase Options, click [As a Gift].
  4. Choose a Username from your Friends list or write it down.
  5. Proceed with the payment options.

Good to know

  • Only selected products are eligible to send as a gift.
  • We recommend sending gifts to players from your Friends List and Clan, only.
  • Should a gift recipient decline or not accept a gift within 30 days, the sender's account will be automatically credited with the gift or its equivalent in in-game Premium currency.
  • Coupons can only be used when buying in-game assets for yourself.

How to Accept or Decline a Gift

  1. If you've sent a gift to another player, please inform him/her that they would have to sign into the Wargaming Gift Shop and accept the gift.
  2. Within 24 hours after the purchase of the gift, you will be notified by e-mail and in the game client. To open the gift, receiver needs to follow the link in the email or click the "Receive" button in the notification in the game client.
  3. After logging in, go to the Premium Shop.
  4. On the main page, you will see a notification
  5. You can either [Accept Gift] or [Decline] the gift.

Disclaimer

  • We recommend DECLINING gifts from someone you are unfamiliar with.
  • Should the sender of a gift you accepted cancel the payment or initiate a chargeback, both accounts will be locked until the outstanding amount from the purchased gift is paid back.

The Gift has not arrived or was sent to the wrong player

Should this happen, contact our Player Support team.

Have ready the following information:

  • Username of the intended gift receiver
  • Payment method: Paysafecard, Phone, Terminal, etc.
  • Date and Time of the purchase
  • Name of the purchased product
  • Amount or price
  • Currency
  • Order Number as seen on the purchase confirmation email. Example: c4e9ba14cf3011e5834f38eaa78b2fac
  • Proof of purchase: screenshot from the payment receipt or purchase ticket.