If you suspect that you have encountered a bot in battle, there is no need to create a ticket for Player Support. The Administration regularly checks all players for botting software, and the necessary measures are taken against all identified violators.
The same relates to inactive players in battles (so-called "AFK" players). Such cases are identified successfully.
To speed up the disciplinary action against such a player, you can always use the Complain functionality in battle or in the Battle Results window and select the Inaction/Bot item from the list. Such reports will significantly speed up the process of blocking the violator from the game.
Please take a moment to read this article. You will not only get new information on botting players but will also learn how such players are punished.