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Blue Screen of Death (BSOD), PC crash or restart

A blue screen error (also called a stop error) can occur if a problem causes your device to shut down or restart unexpectedly.

It doesn't happen often, but there may be a time when something goes wrong and your device will display a black or blank screen. Some of the common scenarios that can cause this to occur are connection problems with your display, display adapter, driver update issues, or issues with recent updates or installations.

Potential solutions

Find more help on the Microsoft Windows Support Portal.

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