This article will provide you with basic information only, if you are interested in a more detailed description, make sure you check out this article.
PingPlotter reports help us analyze the connection between your PC and our servers and see where possible problems could be located.
Instead of waiting for our reply, you can also check your connection yourself by analyzing the PingPlotter and solving any possible issues on your side. You can also contact your Internet Service Provider (ISP) right away, should the issue be on their side.
If you do not know how to get a PingPlotter report, please check our short guide.
Below, we will show you the possible indicators, graphically, for both a GOOD and a BAD connection to our servers, as well as the possible causes.
What isn’t a problem?
This is what a good PingPlotter looks like:
Even though the long black lines indicate ping spikes as high as 205ms, they are not being mirrored on the final hop to our World of Tanks game server, which is why you should be able to play the game without any issues.
Here are a few examples of PingPlotters where, even though there are ping spikes as well as some packet loss, they don’t indicate any issue related to lag or packet loss on our servers and the connection is perfectly fine for playing:
Why? Because in these cases the final hop shows a very good ping of less than 50ms and no packet loss whatsoever!
As long as the final destination/final hop – meaning the graph representing our servers – does not show any packet loss or lag spikes, your connection is perfectly fit for playing on our server.
What is a problem?
Here are several examples of a BAD connection. You can see high ping as well as packet loss (the values in percent PL%):
Please note that you should not only look for the red packet loss bars on the last hop, but also for long black lines indicating lag spikes like in the following example. You can also expand each of the server reports to a detailed view, as shown in the picture below, which has the first hop, the router, as well as the last hop, which is our game server, open indicating an issue with a bad Wi-Fi connection, which will severely impact gaming:
For these and other similar cases, you should take the following steps in order to fix the issue:
- Restart your router as well as your modem by cutting it off its power for around 20 seconds and then turn it on again.
- If you’re using a Wi-Fi connection, reduce the distance between the router and your PC or, even better, connect to your router with a cable in order to ensure a stable connection.
You can always perform new PingPlotter checks to see if there are any improvements, after performing the steps described above. Should everything fail, you can contact your ISP for guidance on solving the issue.
Should the above mentioned steps not solve your issue, please make sure to create PingPlotter recordings with a duration of at least 30 minutes for both servers, and attach them to a ticket.