Declined Paysafecard payment attempt
Paysafecard contains a specific 16-digit PIN. Make sure you input the code correctly.
Also, verify that your Paysafecard account or code have enough funds to make the purchase.
I Have Not Received My Purchase
Allow roughly 4 hours of process time for a purchased service's delivery.
You can check the payment status with balance check.
If you do not receive your goods within a few hours, despite the webpage displaying that the payment was successful, contact Player Support.
Include the following information:
- Order number, found in your confirmation email, if you received it.
- Proof of payment, from your Paysafecard account or through the balance check if you don’t have an account.
Paysafecard payments are non refundable.