Purchases can be Refunded or Transferred as long as the delivered services were not used.
Steam DLC and used or partially used services do not qualify for a Refund nor a Transfer.
Submit a ticket and provide the following information:
- Payment method - Paypal, Credit Card, Bank transfer, etc.
- Date and Time of the purchase.
- Name of the service - 500 Gold, Premium Tank - Type 59, etc.
- Order Number - appears in the confirmation email. Example: c4e9ba14cf3011e5834f38eaa78b2fac
Non-refundable payment methods allow Support to transfer the purchased services from one account to another.
Submit a ticket and provide the information requested above, as well as the nickname and email of the recipient account.
Refundable payment methods do not qualify for a Transfer.
The following payment methods are non-refundable:
- Phone payments
- Terminal payments (Qiwi)