How bank transfers work
This payment method (also called wire transfer) does not require you to use a credit card. The process consists of an electronic fund transfer from one person or institution to another.
There are various bank transfer options, each available for specific countries (iDeal, Przelewy24, SEPA Direct Debit etc). In most cases, funds are internationally transferred so the transaction may take anywhere from 3 to 9 working days to process.
I have not received my purchase
This can happen when entering the wrong payment details, resulting in a failed or blocked transaction. Check the status of your transfer with your bank before contacting Player Support.
Should your bank be unable to help you and the purchased goods sre still not added to your account, refer to THIS article.
SEPA Direct Debit estimated delivery time is up to 9 working days.
For bank transfer payment issues related to Polish payment method Przelewy24, please contact our payment provider.