Declined payments: basic troubleshooting

I can't complete a purchase. What should I do?

• Make sure all your payment information is accurate and up to date.
• Clear your web browser cache or try using another one.
• Credit Card: check the expiration date.
• Try another payment method.
• Make sure your Place of Residence matches your current location.
• Contact your bank, credit card issuer or financial institution and verify the financial status of your account.

Good to know

• Should a payment method give you trouble to complete, try a different one.
• Repeated payment attempts can lead to multiple charges.