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Declined payments: basic troubleshooting

I can't complete a purchase. What should I do?

  • Make sure all your payment information is accurate and up to date.
  • Clear your web browser cache or try using another one.
  • Credit Card: check the expiration date.
  • Try another payment method.
  • Make sure your Place of Residence matches your current location.
  • Contact your bank, credit card issuer or financial institution and verify the financial status of your account.

Good to know

  • Should a payment method give you trouble to complete, try a different one.
  • Repeated payment attempts can lead to multiple charges.

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