Declined payments: basic troubleshooting
I can't complete a purchase. What should I do?
- Make sure all your payment information is accurate and up to date.
- Clear your web browser cache or try using another one.
- Credit Card: check the expiration date.
- Try another payment method.
- Make sure your Place of Residence matches your current location.
- Contact your bank, credit card issuer or financial institution and verify the financial status of your account.
Good to know
- Should a payment method give you trouble to complete, try a different one.
- Repeated payment attempts can lead to multiple charges.