World of Tanks
Player Support
All articles

Connection and download issues – troubleshooter

While attempting to log in, connect to the game server or download an update, it may happen that you are unable to do so.

Usual errors:

  • Unable to connect to the server.
  • Server may be unavailable or your connection may be wrong.
  • Server is not responding.
  • Can't download update

1. Check on your Antivirus and Firewall the following

  • Go to your antivirus and firewall’s quarantined program list and if Wo###Launcher.exe is listed in there, please set it to allow.

  • Place WO###Launcher.exe and WorldOf###.exe in the trusted programs list of your antivirus and firewall, so the game is allowed to run.

If your anti-virus software deleted the *.exe game file/s, you will have to completely delete the rest of the game files from your Computer and download the game again from our EU game portal.

In addition, once the game was reinstalled, please check again that both files: Wo###Launcher.exe and WorldOf###.exe are placed in the Trusted programs list of your Antivirus and Firewall.

Another option is to disable completely your antivirus and firewall, so you are sure these programs are not interfering with the game at all.

2. Make sure the connection is not blocked on a network level (protocols/ports)

If you have trouble to white-list the Network destinations and ports required for our games, you may consult your Network Administrator or an IT specialist.

Also, please make sure that you are allowed to access the mentioned Network destinations, as it may happen that active security protocols in your network may prevent you to do so.

Advanced firewalls and additional Network security tools may also filter based on protocols/ports. Please double-check your Network security settings and/or temporarily disable them (completely), for testing purposes.

World of Tanks

  • EU1 IPs: 92.223.1.0 - 92.223.3.255
  • EU2 IPs: 92.223.20.0 - 92.223.23.255 (Also used for: clan emblems service and chat service)
    • Additional IP range may be required for voice communication (Vivox)
  • TCP game ports: 80, 443, 5222, 5223 (login, garage and chat services)
  • UDP game ports: 53, 3432, 3478, 3479, 5060, 5062, 12000-29999, 30443, 32800-32900 (battle communication, in-game voice communication)

Allow WorldOfTanks.exe to use UDP and TCP protocols.

World of Warplanes

  • IPs: 92.223.0.0 - 92.223.0.255
  • TCP game ports: 80, 443, 5222, 5223 (login, garage and chat services)
  • UDP game ports: 53, 3432, 3478, 3479, 5060, 5062, 12000-29999, 30443, 32800-32900, 9987 (battle communication, in-game voice communication)

Allow WorldOfWarplanes.exe to use UDP and TCP protocols.

World of Warships

  • IPs: 92.223.24.0 - 92.223.24.255
  • TCP game ports: 80. 443. 20020. 32800-32811
  • UDP game ports: 20013, 20014, 20018, 20020, 32800-32811

Allow WorldOfWarships.exe to use UDP and TCP protocols.

World of Tanks Blitz

  • TCP: 80, 443
  • UDP: 32800-32900, 2010-2020, 12000-29999, 5060, 5062, 3478, 3479, 3432, 30443, 53

Related Articles