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Missing SMS codes

There are a few reasons why an SMS with a code may not arrive.

What to do

  1. Wargaming SMS notifications are free. However, they are classified as Premium SMS by service providers. Contact your service provider and verify you can receive Premium SMS.
  2. You may face a language decoding error. Change the language of our website to English and request a new code.
  3. Third-party applications can also block SMS reception, e.g., antivirus or anti-spam software. Temporarily disable these apps and request a new code.

The problem persists—what now?

Should the issue persist, contact Player Support.

Provide the following information:

  • The phone number currently bound to the account.
  • The name of your service provider.
  • The name of the internet provider (ISP) at the time the account was created.
  • City of registration.
  • A screenshot or picture of a payment made to us. If applicable, from a PayPal account, bank receipt, online banking overview, or similar.

As a security measure, we cannot accept email notifications or payments made very recently.

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