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I did not receive my SMS code, what now?

There are a few reasons why an SMS with a code may not arrive.

What to do

  1. Wargaming SMS notifications are free. However, they are catalogued as Premium SMS by Phone Carriers. Contact your Phone Carrier and verify you can receive Premium SMS.
  2. You may face a language decoding errors. Change the language of our website to English and request a new code.
  3. Third-party applications can also block SMS reception. E.g. antivirus, anti-spam software. Temporarily disable these applications and request a code again.

The problem persists - what now?

Should the issue persist, contact support.

Provide the following information:

  • The phone number currently bound to the account.
  • Your Phone Carrier name.
  • Name of the internet provider (ISP) by the time account was created.
  • City of registration.
  • Screenshot or picture of a payment made to us. If applicable
    • PayPal account, Bank receipt, online banking overview or similar.

Due to security considerations, we cannot accept email notifications or payments made very recently.

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