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Compromised - Hacked Account and Recovery

Before Recovering

  1. Check the server status for potential server downtime.
  2. Make sure it's not a login issue.

How-To Recover your Account

  1. Secure your computer.
  2. Submit a Ticket, considering:

Include the following information:

  • Name of the Internet Service Provider at the time of Account creation.
  • City and Country of registration.
  • Phone number bound to the account. When applicable.
  • Proof of payment* (Bank Account/Paypal logs/ Online phone record, etc.) related to purchases performed on your account. When applicable.

    Email screenshots are not valid. Remove any information unrelated to

  • When was the last time you were online and everything was OK?
  • What is missing?
  • New Email to repace the current one. When applicable.

*To avoid unauthorised access, we need to confirm the request as legitimate.

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